Privacy Policy

1. Information We Collect

We collect information necessary to provide our hosting services:

• Account information (name, email address, billing details)
• Technical data (IP addresses, server logs, access logs)
• Usage statistics and performance metrics
• Support communications and feedback
• Payment information (processed securely through third-party processors)

2. How We Use Your Information

Your information is used to:

• Provide and maintain hosting services
• Send service notifications and account updates
• Process billing and payments
• Provide customer support
• Improve our services and security
• Comply with legal obligations
• Prevent fraud and abuse

3. Email Communications

We send transactional emails related to your account and services. These include:

• Account creation and welcome messages
• Password reset notifications
• Billing confirmations and invoices
• Server status alerts and notifications
• Support ticket responses
• System maintenance announcements
• Service renewal reminders

These emails are essential to our service and cannot be opted out of. We do not send marketing emails without your explicit consent, and you can opt out of marketing communications at any time.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure data centers with physical security
• Regular security audits and updates
• Access controls and authentication requirements
• Automated backup systems
• DDoS protection and firewalls

While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information as follows:

• Account information: Duration of service plus 90 days after cancellation
• Server logs: 30 days for security monitoring
• Billing records: 7 years for tax and legal compliance
• Support communications: 2 years

6. Third-Party Services

We use the following categories of third-party services:

• Payment processors for secure billing (Stripe, PayPal)
• Email delivery services for transactional notifications (AWS SES)
• Analytics for service improvement (aggregated data only)
• Infrastructure providers (data centers, CDN services)

These providers are contractually obligated to protect your data and use it only for specified purposes.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Export your data in a portable format
• Opt-out of non-essential communications
• Object to data processing in certain circumstances
• Lodge a complaint with a supervisory authority

8. GDPR Compliance

For customers in the European Union, we comply with GDPR requirements:

• Lawful basis for processing (contract performance, legitimate interest)
• Data protection by design and default
• Right to access and data portability
• Right to be forgotten (with legal exceptions)
• Data breach notification within 72 hours
• International data transfer safeguards

9. Cookies and Tracking

We use essential cookies to:

• Maintain your session and login state
• Remember your preferences
• Analyze website performance (aggregated)

You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our service.

12. Contact Us

For privacy concerns or data requests, contact us at:
Email: privacy@glowmas.eu
Phone: +1 (202) 406-6088
Address: 29 Madrid Street, Tech Madrid City, TC 28020